RETURNS & REFUNDS
You have up to 30 days to return your item(s) in new condition with original packaging and tags for a full refund. Items showing wear qualify for full store credit if returned within 30 days from purchase.
For orders within the United States - orders over $79 shipped are eligible for free return shipping. For orders under $79, not including shipping fees, you may request a pre-paid shipping label from us and we will deduct $10 from your refund to cover the cost of shipping. We do not refund expedited shipping costs – that includes USPS Priority and UPS Ground or faster methods.
Shipping cost of returns from outside of the U.S. is the responsibility of the party returning the goods. Shipment should be sent using an insured and traceable carrier of your choice. Crossover Culture is not responsible for any returns lost in transit.
To request a prepaid return label, please email us at firstname.lastname@example.org the email subject line “Returns”. Please include your name, email address, order number, the name of the items you are returning as listed on your order receipt.
Note: "Final Sale" items are not eligible for refunds or exchanges.