SHIPPING & RETURNS

SHIPPING, RETURNS & REFUNDS

Orders ship in 1-2 business days. Orders placed before 11am PST usually ship within the next business day.

You have up to 30 days to return your item(s) in new condition with original packaging and tags for a full refund or exchange. Items showing wear qualify for full store credit if returned within 30 days from purchase. Items returned or exchanged without the original packaging and tags will be charged a 20% restocking fee.

For orders within the United States - orders over $79 are eligible for free return shipping. For orders under $79 (not including shipping fees), you may request a pre-paid shipping label from us at a cost of $10 to cover the cost of shipping (we can either deduct $10 from your refund or send a link to pay the $10 fee for exchanges). Crossover Culture is not responsible for any returns lost in transit.

Shipping cost of returns from outside of the U.S. is the responsibility of the party returning the goods. Shipment should be sent using an insured and traceable carrier of your choice.  Crossover Culture is not responsible for any returns lost in transit.

Shipping costs are not refundable. We do not refund expedited shipping costs – that includes USPS Priority and UPS Ground or faster methods. We are not responsible for shipping delays (such as from USPS or UPS).

To initiate a return or exchange online, please visit the returns and exchange center here: Returns and Exchange Center

Note: "Final Sale" items (items ending in "$.97") are not eligible for refunds or exchanges.

 

INTERNATIONAL SHIPPING, CUSTOMS CHARGES, DUTIES, AND TAXES

International (outside the U.S.A) shipment usually ship within 2 business days of order submission. Shipping speed and delivery times are subject to the shipping service selected by the customer at check out.

International (outside the U.S.A.) customers must pay applicable sales tax, VAT TAX, duty and Customs charges. Your local government determines tax, duty, and Customs charges, which varies by country. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order. Unfortunately, we are unable to provide you with the exact amount you will be charged. Your order confirmation details only the charges we are collecting. Contact your local government for specific details.

 

Note: Free shipping and/or free returns promotions are not available on international orders.